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Rank: Newbie
Joined: 8/14/2009
Posts: 7
Location: Ireland
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Hi.
Could you please check why basket cleared after I log in.
Do folowing steps. Buy something while not logged in, then go to cart and click on Loging and select shipping option. Page with login form comes, I login with my details and
have empty cart and basket. :( This never happened if you login first and then start to buy.
Also, if customer processes throw payment steps to Paypal page and then refuse payment, this order will apear as pending in customer's account list. Customer can see Items in these orders, but cant pay for this order again
or may be delete it from the list.
Thanks
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Rank: Administration
Joined: 9/6/2007
Posts: 224
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I'd just posted another reply saying that the basket will be stored in the DB as well as session from now on so wont be loast when the session ends.
The 'Pending' thing is more complex. It needs to go into this state as when a user chooses to checkout, the transaction is stored in the database marked pending, only once notification of payment is it marked complete.
There can sometimes be a delay between the user making payment and the payment provider posting confirmation. Its normally near enough instant but i've seen it in the past where if someone like Paypal has an issue it could be 30 mins or 2hrs before the notification is received. Granted this is very rare but the application needs to be able to handle it and for this reason, pending transactions are not deleted in case it IS actually waiting for a notification.
You can use the database cleanup tool within the admin menu to remove them but it defaults to pending orders > 2 days old i think.
If you have any ideas on how to best handle it? Should i give users the ability to remove pending orders - or is that asking for trouble?
Paul
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Rank: Newbie
Joined: 8/14/2009
Posts: 7
Location: Ireland
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Hi Paul.
Yes, it should be ability for users to delete pending orders or process them for payment againg. Because if customer was sent to payment provider page and change his mind for some reason.
Usually customers just cklick back on brouser. So they will have pending orders on there accounts. For this moment thay cant handle these orders at all.
Thanks.
PS when you going to make next release?
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Rank: Administration
Joined: 9/6/2007
Posts: 224
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This will be added in. Not sure on next release but soon...
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