Rank: Newbie
Joined: 4/19/2009
Posts: 1
Location: UK
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Hi Guys great product and if I have a successful shop I will definately be upgrading. Anyway, I am having a problem when someone adds something to thier cart and they go to paypal then go back. The payment becomes pending with no option to complete the payment its just stays as a pending payment and the person has to start all over again is this correct or have I forgotten to do something in the settings. Thanks
Tatty M.W.P.&.L. http://www.Tattyslittlegems.co.uk
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Rank: Administration
Joined: 9/6/2007
Posts: 224
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Hi, yes, this is an issue. Problem is that the transaction is created within the D2 StoreFront database in a 'Pending' state prior to the transaction ID being send to Paypal for processing.
Whilst the customer is on the Paypal site, D2 StoreFront doesn't really have a clue what they are doing and just waits for some sort of notification from Paypal's servers. If the user just decides not to pay and closes the browser or manages to navigate back to the store somehow then this response will never be sent so D2 StoreFront just sits waiting for instruction of what to do with that particular transaction.
The 'Pending' transactions can be periodically cleaned up using the database cleanup option within the admin menu but as you've noted its an issue if the user somehow manages to cancel out of the payment so i need to figure out a way to best handle it.
Paul
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